The most common reason a card is declined is due to what is called an AVS mismatch for the billing address. This means that the address associated with your card is not the same as what you've entered online. Sometimes this places a pending charge on your card, but this should drop off within 24 to 48 hours.
For security reasons we do not have access to your full credit card number so have that ready when you call us. You can reach us at 1.877.627.7883. If we are not able to take your call immediately please leave your name, your phone number, your order number and the issue you are having with your order, and we will get back to you same day so long as you call before 4 pm pacific time.
If you need additional help, please go to www.brambleberry.com and choose the side support tab on the left hand side and either email us or start a Live Chat. We are available from 9am-4pm PST, Monday through Friday.