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Order Changes & Cancellations

Order Changes & Cancellations: Because of our dedication to fast turnaround times, cancellations, as well as additions and changes to orders can only be accepted within one hour of order placement.

If you are using expedited shipping (i.e. UPS 2Day Air) we cannot make any changes to your order including adding items, changing shipping or cancelling your order. This is to ensure that your order is shipped out on time.

If your order has already been sent to the warehouse for pulling and packing or is packed for shipment we will gladly assist you in placing a new separate order for the additional items.

Orders that are cancelled after packing for any reason are subject to a 15% restocking fee.

Please email your changes as soon as possible to orderchange@brambleberry.com. During regular business hours (M-F 9am-4pm) you may call us at 1.877.627.7883. Have your credit card information ready for speedy service! If you get our voicemail, please leave a message with your order number and full information for what you wish to have changed. Be sure to leave your phone number too.

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